Privacy Policy

Aurasence respects your privacy concerns and values your relationship with us. For this reason, this Privacy Policy describes the type of personal information we collect about our customers, the channels we use, how we use the information, the choices our clients have about sharing information, and how our customers can contact us about our privacy practices. We also describe the measures we have taken to protect the information collected.

To manage cookies and similar technologies (tracking pixels, web beacons, etc.) and related consents, we use the consent tool “Real Cookie Banner”. Details on how “Real Cookie Banner” works can be found at https://devowl.io/rcb/data-processing/.

The legal basis for processing personal data in this context is Art. 6 (1) lit. c GDPR and Art. 6 (1) lit. f GDPR. Our legitimate interest is the management of the cookies and similar technologies used and the related consents.

The provision of personal data is neither contractually required nor necessary for the conclusion of a contract. You are not obliged to provide personal data. If you do not provide personal data, we will not be able to manage your consents.

Information We Collect

We may obtain personal information about you from various sources. We may collect this information when you subscribe to our newsletter, complete a purchase, register in our store, qualify to win a giveaway properly identified by our brand, or fill out our skin diagnostics. Specifically, we can collect the following information:

• Identity and Contacts: Includes your name, birthday, telephone contact, email address, delivery and billing address, taxpayer number, purchase history, contact history with our customer support team, favorite products, skin type and concerns, or any other personal information you provide to us deliberately.
• Transaction Information: Depending on the type of payment selected at the time of purchase, we may collect information such as the name of the bank used to make the payment, the type of card, part of the card number, or associated account.
• Technical Information: We may collect the Internet Protocol (IP) address, login data (except for the keyword), browser type and version, location and time zone, language, operating system, and access platform, whenever you deliberately access our site.
• Marketing and Communication: Includes your preferences when receiving marketing communications from our store and your contact preferences.
• Social Profile: We may collect public information related to your social profile and the social network used.

Information You Provide

You may choose to provide personal information to us in several ways, such as when you participate in an offer or promotion, or when you make a purchase on our site or via our social media pages. The types of personal information you may provide to us include your name, gender, telephone contact, email, age, date of birth, address, tax number, registration name, purchase history in our store, product preferences, skin condition and concerns, contact information of friends you would like us to contact, and content you deliberately share with us like videos, photos, reviews, articles, comments, location, and friends.

How We Use The Information

We may use the information you provide us to:

• Adjust the communication we send
• Promote products of your interest
• Offer services related to your preferences
• Access your purchase history for maintenance or to help with any questions
• Locate your purchases
• Change your data with your consent
• Answer your questions
• Process and invoice your purchases
• Provide support before, during, and after the purchase
• Send invitations to special events

How We Protect Your Personal Information

Aurasence has appropriate protection techniques to safeguard personal information from our customers, protecting against destruction, loss, change, access, disclosure, and unauthorized use.

All the information you provide to us is stored on secure servers. Aurasence uses software to encrypt information related to payment, to ensure greater security and anticipate possible fraud. For your added security, all payment transactions are processed automatically by Paypal, Stripe, Ebanx, and If Then Pay (depending on the payment method chosen). In this way, Aurasence does not store any personal or banking data associated with your transaction.

However, it is important to note that we cannot guarantee the confidentiality of data under all circumstances and forever, given the limitations of security systems. However, we are committed to updating our security system to ensure our stability and confidentiality are not compromised.